Intake Coordination bilingual

Secteur d’activité: Santé et services sociauxTout autre besoin bénévoleTélébénévolat

Shelter Movers provides moving and storage services at no cost to women and children fleeing abuse. We are the only service of this kind in Canada, and our volunteers are no less exceptional. Every year, in collaboration with community partners, our volunteer teams contribute over 15,000 hours to support people transitioning to lives free of violence and abuse. Shelter Movers Montreal has been operational since September 2020 and we are growing and looking to add caring and compassionate people to our volunteer team. The Marketing Manager, reporting to the National Communications Specialist, will lead the Marketing team of Shelter Movers Montreal. The main responsibilities will include executing the Marketing and Communications strategy and preparing external communications to the public on behalf of Shelter Movers Montreal.

1 bénévoles recherchés

Tâches

The Intake Coordinator gathers information to help moves happen safely and smoothly. This means answering emails and phone calls, and collecting information using templates. When the intake process is complete, the Intake Coordinator reports to the Intake Manager who will assign the move to a Move Coord
This role requires professionalism, strong communication skills (by email and phone), and an ability to serve clients with patience and empathy while looking for solutions and managing expectations. An ability to remain calm in stressful situations, awareness of compassion fatigue and self-care, and maintaining communication with your team, are essential skills for the Intake Coordinator.
Responsibilities:
- Being available during your intake shift to answer phone calls and respond to emails within a set timeframe (2-3 hours).
- Using patience, empathy, and active listening skills in serving people under stress.
- Retrieve all relevant information from Referring Agency and Client
- Follow all processes within the Intake Coordination manual
- Inform the Intake Supervisor when the intake process is complete and a move is ready to be assigned to a Move Coordinator
- Maintain contact to Client and/or Referring Agency to respond to any changes needed prior to move being assigned to a Move Coordinator
- Be available to the Move Coordinator assigned to the moves


At least one shift (~8 hours) a week. Please note: an ‘on call’ shift means that the work isn’t continuous; it’s more a matter of answering messages within a set timeframe during your shift.

This is a work-from-home position, with occasional meetings (in-person and/or conference calls.) A 3 to 6 month commitment is strongly preferred.

Compétences recherchées

The Ideal Intake Coordinator will have:


- Access to wifi, email, and phone
- Strong verbal and written communication skills
- Comfort corresponding over email and talking on the phone with referral agencies and clients
- Strong ability to work independently and as part of a team.
- Ability to remain calm during potentially stressful situations
- Patience, empathy, and active listening skills
- Attention to detail, strong organizational skills, and reliable work habits
- Ability to demonstrate strong problem-solving and decision-making skills; Flexible and able to adapt to change
- Ability to maintain confidentiality and be trauma-informed
- Demonstrate strong knowledge and understanding of Shelter Movers’ policies and procedures.
- A passion for Shelter Movers’ mission of supporting women and children fleeing violence and abuse.
- Awareness of appropriate boundaries, compassion fatigue, and self-care.
- Experience working with individuals from diverse backgrounds
- No previous education required.
- A long-term interest in the Violence Against Women (VAW) sector an asset.
- Experience in social services and the Violence Against Women (VAW) sector an asset.

Avantage/ce que l’on offre :

- You’ll have the opportunity to make a positive impact helping women and children transition away from violence/abuse.
- You’ll gain experience in the operations of a social service agency, including service coordination and direct client interaction.
- You’ll receive training in preparation for your role, and have access to ongoing training opportunities.
- You’ll work with a great team of passionate volunteers and supporters.
- After 3 months of satisfactory service, a confirmation of volunteering can be provided.
- After 6 months, we’d be happy to provide a personalized reference letter.

Horaire du poste bénévole :

At least one shift (~8 hours) a week. Please note: an ‘on call’ shift means that the work isn’t continuous; it’s more a matter of answering messages within a set timeframe during your shift.